Service & Support

Hotline: +49761 4514-870
Mo – Fr: from 8 AM to 5 PM (CET)


Service, Support, Production, Shipping

Our experts will help you keep an eye on your orders & requests

Our service includes laboratory tests and product certifications, specific labels and type plates, an intelligent logistics concept with consignment warehouses (LLZ) and dropping shipping, as well as flash shipping to anywhere in the world from the geographical heart of Europe.

And with our Smart Service partners, we ensure that installations and roll-outs on all continents run smoothly.

POLYTOUCH® & AKHET® solutions have high version security and image stability.
In addition, they and their components are available for the long term.

Support Program

We will inform you in detail about the extensive technical support of Pyramid Care here:

WEEE / EAR Registration

Take-back concept for waste electrical equipment from B2B businesses:

Product certifications, Labels & type plates

We offer comprehensive product certifications – both national and international (UL, CCC, CSA, ETL…) – and individual laboratory tests.

We label your products with your product name, logo and serial number and identify you or us as the manufacturer.

The type plate material we use complies with UL requirements: thus fulfils the safety requirements of DIN EN 62368.

You see: nothing stands in the way of your successful market access.

golbal partner

Available worldwide for you:
Smart Service Concepts

Our service partners carry out installations, roll-outs, component replacement and system replacement. Flexible service levels up to 24/7 are possible. For your national and international projects we develop tailor-made solutions for the required on-site services and their levels. Our customers in the United States benefit from a domestic maintenance

Intelligent Logistic Concept

For our customers:

  • we operate consignment warehouses (LLZ) for direct and fast withdrawal of goods.
  • we provide drop-shipping: You order from us and we deliver directly to your client in your name. This saves storage and transport costs.

Fast delivery of goods:
from the center of Europe…

The Pyramid production and logistics centre is located in Ichtershausen near Erfurt. The central location in the heart of Europe is ideal for fast delivery of products to Germany and abroad.

The closeness to Leipzig/Halle airport with its global DHL hub ensures fast worldwide shipping. We can serve about 50 destinations in Europe, Asia and America directly from Leipzig/Halle Airport.

Quality Policy and Standards

The quality of our products and services is most important to our customer and us.
Therefore all processes are analyzed. The results are documented and the measures taken are regularly reviewed.
Our company is regularly audited successfully by our customers and by independent certification organizations.

The quality management of Pyramid Computer has been certified according to the ISO 9001 standard since 1997.

We act according to the following principles:

You need Support? Write to us:

Send a Message
We are Always Ready to Hear From You!



Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany

Erfurt Plant

Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany

Witzenhausen Plant

Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany

R&D Centre

Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,

Pyramid North America

Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA

Asia Headquarters

faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China

India Office

faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India

Japanese Office

faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan

South Korea Office

Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu, Suwon-si, Gyeonggi-do, 16229, Republic of Korea

South Africa Office

faytech Africa
74 Link Road,
Waterfall 3610,
South Africa

UK & Ireland

Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester, Leics LE9 9FL, GB

Pyramid AG

Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München

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