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Technology that makes you feel good!

Self-Service solutions for the
Hospitality Industry

Markets » Hospitality

Make every guest's stay unforgettable!

Personnel shortages in Germany and other countries pose a challenge, as employee time becomes scarce. Recruiting additional staff is often unsuccessful, and cutting services or reducing opening hours is not a viable solution. To address this, it makes sense to focus on tasks that provide the most value to guests and delegate digitizable tasks to technology solutions.

Self-service check-in terminals can expedite the process, eliminating the need for guests to wait at reception. Similarly, digital terminals can efficiently provide information about the hotel, public transit, and city attractions.

By leveraging technology solutions for routine tasks, staff can prioritize personalized services such as handing out gifts, organizing group tours, setting up cribs, providing boxed lunches for hikers, offering room service, calling taxis, and addressing complaints.

While concerns about guest acceptance of technology solutions exist, self-service options are increasingly embraced across all sectors, including hospitality. The shift is particularly notable among Generation Y and Generation Z travelers, who are open to technology in various aspects of their lives.

Given the diverse nature of the hospitality industry, there is no one-size-fits-all approach to digitalization. Each establishment must assess its unique needs and decide which digital components will best benefit guests, employees, and the business. Our experts are available to provide personalized advice on integrating terminals with your systems.

FLEX21.5 Check-IN

Introducing the POLYTOUCH® FLEX21.5 CHECK-IN, a modern self-service kiosk designed for a seamless guest experience.

Equipped with peripherals from renowned manufacturers, including Epson, Verifone, Zebra, and Metriax, the FLEX simplifies check-in with its user-friendly touch display.

Guests can effortlessly check in, receive RFID room cards, and reduce waiting time, while the PRO version automates identity document checks for an efficient and error-free process.

FLEX21.5 lite

The highly compact POLYTOUCH® FLEX21.5 LITE, measuring just 31.8 x 15.1 cm, offers a comprehensive self-check-in and check-out solution with a 21.5″ full-HD touch display, scanner, and payment system.

It issues electronic receipts as QR codes, ensuring convenience for guests without sacrificing space.

Beyond streamlining check-in processes, the FLEX21.5 LITE facilitates efficient communication with guests, allowing inquiries about preferences and presenting opportunities for additional services and revenue generation.

As you can see: with the terminal family POLYTOUCH® FLEX21.5, you not only successfully digitize check-in and check-out, these systems also streamline communication with your guests and open up additional sources of revenue without the need for staff to intervene.

Cafeterias and restaurants in hotels are professional catering establishments with an extensive
selection of dishes, salads, cakes and beverages.

PASSPORT 32
with PUCK DISPENSER

Consider digital support for your restaurant’s operations with the POLYTOUCH® PASSPORT 32, a solution that enhances ordering and payment processing speed, alleviating strain during personnel shortages.

With a 32″ full-HD touchscreen, guests can place orders seamlessly, and the terminal’s cashless payment option enhances efficiency. The cable-free, space-saving design ensures easy integration, and the option with two displays reduces waiting times during peak hours.

Additionally, the PYRAMID LOCATION SYSTEM (PLS) ensures timely delivery of orders, allowing guests to be notified when their meal is ready through an acoustic or visual signal. This innovative system is ideal for both self-service and table service establishments, optimizing the guest experience.

Whether personalized welcome messages, schedules for conferences or workshops at the hotel,
invitations to rate their accommodation on social media, cultural tips about local customs,
holidays or behavior…

neo 21.5

Your guests have lots of questions! Leave the answers to
the POLYTOUCH® NEO 21.5 – for example, in the lobby and
in the common areas on the floors.

Its knowledge repository is a digital guest folder that your staff and you prepare for your guests. It stores all relevant information, so that it is centrally and quickly accessible for your guests.

Guests appreciate this convenience, which saves them a tedious
search for individual topics on the Internet or having to
find a staff person to ask.

You can present the answers in the form of text panels,
videos or images. The NEO brings them to the guests on its
21.5 full-HD touchscreen in razor-sharp, brilliant colors.

A few operating gestures are all it takes to access the desired
content: Schedules for public transit near the hotel; tips on
parking options; trendy bars in the area; videos or picture
galleries of the accommodation‘s wellness area; information
and links to cultural providers … the possibilities are
endless.

Hotel digitalization doesn‘t just start at reception! A generous parking lot saves guests the stressful search for a parking space.

OUTDOOR

If the purchase of a parking ticket at the self-service terminal runs smoothly, that‘s the first plus point for your accommodation.

There are advantages for guests and operators: when
parking fees are paid directly at the terminal, there will be
no subsequent charges on the room bill. This avoids any
discussions at reception about unexpected invoice
amounts.

Selected hardware from a single source stands for high
performance and ease of use in all seasons and predestines
the terminal for continuous outdoor use.

The OUTDOOR‘s full-HD touchscreen comes from faytech®, the industrial computer from AKHET®, and the kiosk technology from
POLYTOUCH®.

Self-Service solutions for the
Hospitality Industry

Make every guest's stay unforgettable!

Solutions for every AREA

Reception &
Entrance

Cafeteria &
Hotel Restaurant

Lobby & Lounges

Hotel Parking Lot & Outdoor arrival area