Waiting can’t always be avoided, but queuing can! Our paging and localization solution automates processes in restaurants, stores, healthcare facilities and government offices. It also provides guests, customers, patients or visitors with a modern and convenient service experience.
Do you manage a quick service or fast casual restaurant and want to notify your guests that their order is ready at the counter? Or are you a retailer looking for a digital solution to greet and localize your customers on the sales floor?
Then you’ve come to the right place! We have extensive expert knowledge in the field of paging and localization. With PLS, we have created a holistic concept that combines reliable performance, user-friendliness and high flexibility in terms of configuration as well as integration into existing self-service infrastructures.
We developed the PAGING and LOCALIZATION packages for a variety of use cases in all sectors that require solutions for welcoming, wait management and localization in real time.
Would you like to know how the packages work, which one is right for you, and what benefits they can offer you and your guests, customers, patients or visitors? Then read on!
TECHNOLOGY
Pager pucks are issued to guests, customers, patients or visitors for notification or localization. Our PLS pucks use Bluetooth Low Energy technology (BLE). Compared to conventional Bluetooth methods, BLE consumes significantly less power. This conserves battery power in the puck and ensures long operating times.
The compact and lightweight antennas are mounted on ceilings and walls. Their discreet design blends unobtrusively into any environment. The pucks and the server hub exchange paging and localization data via the antennas. PLS uses the AoA (Angle of Arrival) method for real-time localization. As a result, it achieves unrivaled reliability and precision (15 to 25cm or 6" to 10").
The server hub is the heart of the PLS infrastructure. It receives data from the antennas and processes them using the most advanced algorithms. The hub provides a JSON API for seamless integration into your point-of-sale or point-of-service system.
You require paging in an order pick-up, waiting or ordering area? Indoors or outdoors? Across one floor or several? Would you like the paging pucks to be handed out by staff or by a dispenser? Do you need localization accuracy in the meter or submeter range? Our experts will analyze your requirements, provide you with comprehensive advice and suggest the most efficient solution for your use case.
We will coordinate the on-site installation for you and liaise with your partners in electronic installations and software integration. We will measure out your paging or localization solution on site, calibrate it and also provide support during the pilot phase. Naturally, we will also configure the software user interface according to your requirements.
Our internal technical customer service is made up of experienced specialists who are available to you by e-mail, telephone and via our Pyramid helpdesk portal. They ensure that every request is processed within two hours of receipt. Our e-mail and telephone support is unlimited, i.e., our support team will continue to look after you even after the end of the warranty period.
A uniform brand image is important for your company. The flexible design concept of all PLS components (kiosk, pucks and hub) can realize any of your branding and/or corporate design requirements.
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We are Always Ready to Hear From You!
Offices
Pyramid Computer GmbH
Boetzinger Strasse 60
D-79111 Freiburg, Germany
Pyramid Computer GmbH
Feldstrasse 1
D-99334 Amt Wachsenburg, Germany
Pyramid Computer GmbH
Bischhaeuser Aue 10
D-37213 Witzenhausen, Germany
Pyramid Computer GmbH
Wilhelmstrasse 43,
D-52070 Aachen,
Germany
Pyramid North America Inc.
13800 Coppermine Rd
Herndon, VA 20171 USA
faytech Tech. Co., Ltd.
Fl. 2, Bldg. 8, Winlead Intelligent Park
Shenzhen, China
faytech Private Limited
3/16 Shanti Niketan
New Delhi 110021, India
faytech Inc.
6th floor CI building 1-7-11
Higashinihonbashi, Chuoku
Tokyo, Japan
Deutsche faytech Korea
#501, GBSA, 107 Gwanggyoro, Yeongong-gu,
Suwon-si, Gyeonggi-do, 16229,
Republic of Korea
faytech Africa
74 Link Road,
Waterfall 3610,
South Africa
Pinntec Limited
Unit 4 Newtown Grange Farm Business Park, Desford Road, Newtown Unthank, Leicester,
Leics LE9 9FL, GB
Pyramid AG
Sendlinger-Tor-Platz 8
D-80336 München
